Cancellation & Refund Policy
Clear guidelines for cancellations, modifications, and refunds
1. Free Cancellation Up to 24 Hours
We understand travel schedules can change unexpectedly. Customers may cancel any standard private transfer free of charge up to 24 hours prior to the scheduled pickup time and receive a 100% full refund credited to the original payment method.
2. Cancellations Within 24 Hours
Cancellations submitted between 12 and 24 hours prior to pickup are eligible for a 50% refund or full travel credit valid for 12 months. Cancellations made less than 12 hours prior to pickup or passenger no-shows are non-refundable, as vehicles and chauffeurs are formally reserved.
3. Flight Cancellations by Airlines
If your incoming flight to Barcelona (BCN) is cancelled by the operating airline, please notify our dispatch team as soon as possible. Provided notification is received before your driver departs for the terminal, we will reschedule your pickup to your replacement flight at no additional charge.
4. How to Request a Cancellation or Refund
You can cancel directly through your reservation link on the Manage My Booking page, or by contacting customer support at bookings@barcelonataxitransfer.com or +34 687 433 263. Refunds are processed through Stripe and typically appear on your card statement within 3 to 5 business days.